NEDOC provides urgent out-of-hours GP care for patients of participating practices in counties Cavan, Monaghan, Meath and Louth (excluding Dundalk). The service operates when surgeries close in the evening and over the course of weekends and public holidays. NEDOC’s arrangements for Christmas 2021 are as follows:
NEDOC is an urgent service, it is not a routine replacement for your own daytime GP. If patients have routine issues, they should make an appointment with their own daytime GP who is best placed to manage their long-term health. However, patients with urgent medical concerns that arise when their own GP surgery is closed should contact NEDOC on 1800 777 911. However, in the event of an emergency or if your situation deteriorates, you should contact the emergency services immediately on 112 or 999.
A 4-day Christmas (25th-28th) followed by a 3-day New Year (1st-3rd) will put pressure on the service and patients may face delays getting through to the service at peak times or waiting for a call back. Therefore be prepared in advice:
NEDOC continues to follow the public health advice to minimise the spread of infection between doctors, patients and staff and are managing the vast majority of patient consultations via telephone. Phone consultations are virtually the same as a face-to-face consultation as the GP takes a history, assesses symptoms, makes a diagnosis and advises of the appropriate treatment.
Patients should not to walk into a centre without an appointment, especially pertinent during Covid, as they will be told to ring 1800 777 911 so their call can be triaged by a nurse, and if appropriate a GP will ring them subsequently. If an appointment is then appropriate, they will be advised to return for that appointment at a later time.
It is important to remember that GP surgeries will be open as normal on non-bank holiday days such as Christmas Eve, Wednesday 29th, Thursday 30th and Friday 31st.
Over the Christmas period, the call centre is exceptionally busy especially during early morning times. Callers may experience delays in getting through or getting their call answered but are asked to be patient. The details requested from the experienced call taker are necessary and enable the service to treat the patient according to their medical need.
Patients will receive a call back from an experienced triage nurse usually within one hour. Emergency cases are passed directly to the nurse for immediate attention. Following a telephone assessment, the Nurse will decide the most appropriate level of care. This may conclude with advice over the telephone, a request to attend a treatment centre to see a doctor or arrange a house call or advice to attend the Emergency Department. Where an emergency arises, the nurse will arrange ambulance transport. If the triage nurse advises hospital care, this advice should be taken immediately rather than facing further delays in your care.
Patients who do not have a medical card or GP visit card are charged a fee of €50 for a GP phone consultation or €65 for a face-to-face visit in the treatment centre.
The HSE is reminding people that have Covid 19 symptoms of the necessity to isolate themselves from everyone and arrange a PCR test (goggle covid test or to go https://www2.hse.ie/conditions/covid19/testing/get-tested/)
The best way of reducing the number of Covid-19 outbreaks is to reduce the level of community transmission around the country. To protect the vulnerable, including residents of nursing homes and other long term residential facilities, we need to do everything we can to stop the transmission of Covid-19.
The most important action we can take to protect ourselves and others from Covid-19 is to follow the public health advice:
– ensure regular hand washing
– practice good respiratory hygiene
– keep 2m between yourself and other people
– avoid touching your eyes, nose, or mouth
– wear a mask where indicated in indoor public spaces
– and download the Covid Tracker App