NEDOC Arrangements at Christmas 2021

NEDOC provides urgent out-of-hours GP care for patients of participating practices in counties Cavan, Monaghan, Meath and Louth (excluding Dundalk).  The service operates when surgeries close in the evening and over the course of weekends and public holidays. NEDOC’s arrangements for Christmas 2021 are as follows:

  • From 6pm Friday 24th December to 8am Wednesday 29th December 2021
  • From 6pm Wednesday 29th December to 8am Thursday 30th December 2021
  • From 6pm Thursday 30th December to 8am Thursday 31st December 2021
  • From 6pm Thursday 31st December to 8am Tuesday 4th January 2022

NEDOC is an urgent service, it is not a routine replacement for your own daytime GP. If patients have routine issues, they should make an appointment with their own daytime GP who is best placed to manage their long-term health. However, patients with urgent medical concerns that arise when their own GP surgery is closed should contact NEDOC on 1800 777 911.  However, in the event of an emergency or if your situation deteriorates, you should contact the emergency services immediately on 112 or 999.

A 4-day Christmas (25th-28th) followed by a 3-day New Year (1st-3rd) will put pressure on the service and patients may face delays getting through to the service at peak times or waiting for a call back. Therefore be prepared in advice:

  • Patients who may need regular prescriptions are urged to get them filled by their own surgery in advance of Christmas:
  • People are advised to check their first aid boxes are well stocked to treat minor ailments at home without having to contact NEDOC; (paracetamol, ibuprofen, calpol nurofen, diarolyte and a thermometer)
  • Patients should also check the HSE website for useful advice on common illnesses like colds, coughs, flu, earache and sore throats.
  • In terms of advanced care planning, if you are caring for someone that is terminally ill, please have medicines that are recommended by your Palliative Care team or GP for situations that could arise.
  • A lot of respiratory illnesses are likely to occur in children over Christmas, most of these illnesses can be managed at home with over-the-counter medications. However, NEDOC should be contacted in the case of children whose condition deteriorates following home measures or who are very lethargic or experiencing difficulties. Good advice on self-care is available from

NEDOC continues to follow the public health advice to minimise the spread of infection between doctors, patients and staff and are managing the vast majority of patient consultations via telephone.  Phone consultations are virtually the same as a face-to-face consultation as the GP takes a history, assesses symptoms, makes a diagnosis and advises of the appropriate treatment.

Patients should not to walk into a centre without an appointment, especially pertinent during Covid, as they will be told to ring 1800 777 911 so their call can be triaged by a nurse, and if appropriate a GP will ring them subsequently. If an appointment is then appropriate, they will be advised to return for that appointment at a later time.

It is important to remember that GP surgeries will be open as normal on non-bank holiday days such as Christmas Eve, Wednesday 29th, Thursday 30th and Friday 31st.

Over the Christmas period, the call centre is exceptionally busy especially during early morning times. Callers may experience delays in getting through or getting their call answered but are asked to be patient. The details requested from the experienced call taker are necessary and enable the service to treat the patient according to their medical need.

Patients will receive a call back from an experienced triage nurse usually within one hour. Emergency cases are passed directly to the nurse for immediate attention.   Following a telephone assessment, the Nurse will decide the most appropriate level of care.  This may conclude with advice over the telephone, a request to attend a treatment centre to see a doctor or arrange a house call or advice to attend the Emergency Department.  Where an emergency arises, the nurse will arrange ambulance transport. If the triage nurse advises hospital care, this advice should be taken immediately rather than facing further delays in your care.

Patients who do not have a medical card or GP visit card are charged a fee of €50 for a GP phone consultation or €65 for a face-to-face visit in the treatment centre.

The HSE is reminding people that have Covid 19 symptoms of the necessity to isolate themselves from everyone and arrange a PCR test (goggle covid test or to go

  • If you’re concerned about any symptoms, stay at home and contact your GP
  • If you’re waiting for a test or the results of a test, stay at home, away from others.  while you are waiting for the result of your test (
  • If you’re vaccinated and a household close contact of a positive case, or have been contacted by public health, stay at home and restrict your movements for 5 days.
  • If you’re unvaccinated and the close contact of a positive case, stay at home and restrict your movements for 14 days – check the latest requirements on testing on the HSE website.
  • If you receive a positive test result – you need to stay at home, and isolate yourself from others for 10 days. For more information go to   

The best way of reducing the number of Covid-19 outbreaks is to reduce the level of community transmission around the country. To protect the vulnerable, including residents of nursing homes and other long term residential facilities, we need to do everything we can to stop the transmission of Covid-19.

The most important action we can take to protect ourselves and others from Covid-19 is to follow the public health advice:

–  ensure regular hand washing

–  practice good respiratory hygiene

–  keep 2m between yourself and other people

–  avoid touching your eyes, nose, or mouth

–  wear a mask where indicated in indoor public spaces

–  and download the Covid Tracker App

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