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When you call NEDOC

  1. When you ring a trained receptionist will take your personal details
  2. Your call will be referred to a triage nurse who will ring you back.
  3. Discuss with the triage nurse whether you need advice, an appointment or referral to the Emergency Department.

Hard of Hearing

NEDOC operates a Deaf Texting system which allows patients from the North East Region, and who have a hearing impairment, to contact the GP out-of-hours service and receive notice of an appointment.

This service is only for patients who have a hearing impairment/who are deaf. Patients must register on the system to use this service.

Registration Process

  1. Pre-registration form completed by the patient and posted or faxed to Nurse Manager, Caredoc. Address and fax on bottom of form.
  2. The patient is registered and his/her details are created on NEDOC database (Adastra system).
  3. A text message is sent to the newly registered patient and this will include the dedicated text phone number for use during NEDOC operational hours.
  4. NEDOC Operational Hours:
  • Monday to Friday 6pm to 8am
  • Saturday, Sunday & Bank Holidays 24 hour cover.


Procedure for using the Deaf Texting Service

  1. From your mobile phone send a short text message to the designated NEDOC text number containing your name, the illness that concerns you, and if you are able to travel to the treatment centre.
  2. The triage nurse receives the message on a computer in the call assessment centre.
  3. The nurse replies to the text instructing the patient of the time and location of the next available attendance time at a treatment centre.
  4. The triage nurse informs the staff in the selected treatment centre of the expected arrival of a patient with speech/ hearing difficulties.