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When you call NEDOC

  1. When you ring a trained receptionist will take your personal details
  2. Your call will be referred to a triage nurse who will ring you back.
  3. Discuss with the triage nurse whether you need advice, an appointment or referral to the Emergency Department.

Latest news from North East Doctor on Call

Managing Flu Symptoms

Friday, 5 January 2018  

With an increase in flu incidence in day time practice, NEDOC is anticipating a surge in calls regarding the management of flu. The following are simple guidelines for patients who may be experiencing symptoms.

Influenza usually develops over a matter of a few hours. Symptoms include a high temperature, fever, sore muscles, dry cough, headache and sore throat. This is different from the common cold, which tends to come on more gradually and usually includes a runny nose and a normal temperature.

Patients who are at higher risk should contact NEDOC on 1850 777 911 and talk to a triage nurse who will advise on the best course of management. Patients at high risk who have not yet received the flu vaccine, should make an appointment with their GP surgery or local pharmacy and get the vaccine immediately.

Patients who are routinely well and who experience sudden onset of symptoms can ring 1850 777 911 for advice from a nurse. Common treatment methods are to stay home, drink plenty of fluids, treat aches and pains with parametamol and ibuprofen.

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3,600 patients seen in NEDOC

Friday, 5 January 2018  

NEDOC received over 6,100 calls over Christmas and New Year - one of the busiest seasons on record for the service. Doctors working over the period saw over 3,600 patients in the four centres of Navan, Cavan, Drogheda and Castleblayney. Nurse triage also advised a further 2,080 patients.

In comparison to last year, the number of calls to the service increased by 9% and the number of patients treated by GPs in the four centres also increased by 9%.

GPs also saw over 250 patients in their homes - calls that were primarily reserved for palliative care, very elderly and infirm patients.  Parents are always advised to bring their children into the centre where there are additional supports available including nursing support and additional equipment that may be required.

Over Christmas weekend we received 2,988 contacts, 62% of whom (1,872) were seen by GPs in treatment centres, whilst over the New Year weekend NEDOC received 2,756 calls from patients, of whom 56% (1,546) were seen by GPs in treatment centres.

All four centres were equally busy.  The Navan centre managed 1,483 patient contacts of whom 1,255 were seen by GPs in the centre; the Drogheda centre saw 1,246 patients of the 1,452 contacts; the Cavan centre managed 710 patient contacts of whom 577 were seen in the centre by GPs and the Castleblayney centre managed 673 contacts, of whom 536 were seen in the centre.

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Christmas Opening Times 2017

Friday, 22 December 2017  

NEDOC is expected to be very busy over Christmas and New Year. Patients who are in need of urgent care should ring 1850 777 911 for advice from a nurse who will advise if an appointment is necessary.

Patients should expect to experience delays in having calls answered or waiting for a return call from triage to discuss your illness. If you need to be seen by a doctor the triage nurse will arrange an attendance time.  Patients may experience delays to see a doctor as a result of demand on the service. Patients whose illness is urgent or emergency, will be given priority over routine cases.

For advice on how to manage routine illnesses such as cold and flu symtpoms, log onto the http://undertheweather.ie/.

Please do not walk into a centre without an appointment. All patients are advised to ring 1850 777 911 to make an appointment as you may only need nurse advice by phone.

Opening Hours of NEDOC at Christmas and New Year

  • 6pm Friday 22nd December until 8am Wednesday 27th December
  • 6pm Wednesday 27th December until 8am Thursday 28th December
  • 6pm Thursday 28th December until 8am Friday 29th December
  • 6pm Friday 29th December until 8am Tuesday 2nd January 2018

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NEDOC at Christmas

Friday, 22 December 2017  

NEDOC is expected to be very busy over Christmas and New Year. Patients who are in need of urgent care should ring 1850 777 911 for advice from a nurse who will advise if an appointment is necessary.

Patients should expect to experience delays in having calls answered or waiting for a return call from triage to discuss your illness. If you need to be seen by a doctor the triage nurse will arrange an attendance time.  Patients may experience delays to see a doctor as a result of demand on the service. Patients whose illness is urgent or emergency, will be given priority over routine cases.

For advice on how to manage routine illnesses such as cold and flu symtpoms, log onto the http://undertheweather.ie/.

More Detail...


Treatment Centres

Cavan : General Hospital

Castleblayney : Bree Road, Castleblayney

Drogheda : Cottage Hospital, Scarlett Street, Drogheda

Navan : Our Lady's Hospital, Navan

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