When you call NEDOC
- When you ring a trained receptionist will take your personal details
- Your call will be referred to a triage nurse who will ring you back.
- Discuss with the triage nurse whether you need advice, an appointment or referral to the Emergency Department.
Hard of Hearing
NEDOC operates a Deaf Texting system which allows patients from the North East Region, and who have a hearing impairment, to contact the GP out-of-hours service and receive notice of an appointment.
This service is only for patients who have a hearing impairment/who are deaf. Patients must register on the system to use this service.
- Pre-registration form completed by the patient and posted or faxed to Nurse Manager, Caredoc. Address and fax on bottom of form.
- The patient is registered and his/her details are created on NEDOC database (Adastra system).
- A text message is sent to the newly registered patient and this will include the dedicated text phone number for use during NEDOC operational hours.
- NEDOC Operational Hours:
- Monday to Friday 6pm to 8am
- Saturday, Sunday & Bank Holidays 24 hour cover.
Procedure for using the Deaf Texting Service
- From your mobile phone send a short text message to the designated NEDOC text number containing your name, the illness that concerns you, and if you are able to travel to the treatment centre.
- The triage nurse receives the message on a computer in the call assessment centre.
- The nurse replies to the text instructing the patient of the time and location of the next available attendance time at a treatment centre.
- The triage nurse informs the staff in the selected treatment centre of the expected arrival of a patient with speech/ hearing difficulties.
PLEASE CLICK HERE TO REGISTER